- FAQ

Questions or concerns on your mind?

Let us assist with what you need. Feel free to reach out – we're ready to help!

(702) 329-6685
lasvegas@mrslondy.com

  • Sessions are 30 minutes long per child unless you prefer to have your children share a 30-minute session with others.

    45-minute sessions are available upon request. Please contact us if you believe your child would benefit from a longer session.

  • Nope, we’ve got everything you need!

    However, we recommend the following for your little ones:

    • Swim diapers (if needed)

    • Favorite toys

    • Sunscreen (applied 15 minutes before the lesson)

    • Goggles (for Jellyfish and Starfish Stroke students)

  • We are a cashless business. Payments are collected through weekly invoices. Accepted payment methods include Visa, American Express, MasterCard, Apple Pay, and linked bank accounts.

  • You do not unless there is a group session where an instructor needs additional coverage of the steps. But you are ALWAYS welcome to join in on a lesson.

  • We encourage parents of toddlers to join in the water for the first few lessons to help reduce stranger and separation anxiety. Our goal for children of all ages is to build a trusting relationship between your child and their instructor. Once this trust is established, your child will gain confidence in the water, and real progress can begin.

  • March/April-October weather permitting.

  • Absolutely! This is perfect for families with over 2 kids. Please read the policies for group rates down below.

  • At the moment Londy is only teaching Survival Swim programs. If Londy is your usual instructor and you’d like to be on her roster again for the 2025 season, please contact her for individualized instruction.

  • The short answer is No. For further explanation, check out this article from Nurse Practioner, Danielle McBurnette.

    https://kidnurse.org/dry-drowning/?fbclid=IwAR3pNWnIT0MwnF_9FNYJ8XdhlgbQJAZxxFRBDFSXYH2jojoBTCShYwJIyP4

  • Of course! We completely understand how exciting summer can be. Please let us know in advance if you plan to be out of town or need to skip a lesson. Keep in mind that consistent attendance is key to your child’s swimming progress.

    Important: If you have a recurring weekly lesson and miss more than two lessons within a 4-week period, we may ask you to choose a new time slot or book lessons weekly based on your availability.

  • You are responsible for paying for all lessons in the 4-week session you signed up for. Your card on file will be charged for the remaining lessons.

    If you are a recurring family and wish to discontinue lessons after your first month, please notify us by the end of the current month so we can offer your spot to a family on our waitlist.

  • We will cancel lessons if lightning is nearby or if extreme winds create unsafe conditions. Please note that weather in your location may differ from ours, and we do not cancel lessons due to rain. If your lesson is canceled because of lightning or extreme wind, we will do our best to reschedule it for another day that week.

    Important: You may cancel a lesson due to weather up to 3 hours before its start time if lessons are still scheduled to continue. If you cancel after this grace period and we have not canceled lessons, a $50 cancellation fee will apply.

  • Cancellations for the Jellyfish and Starfish Stroke Class programs must be made at least 24 hours in advance. If a cancellation is made with less than 24 hours' notice, a $50 fee will be charged to the card on file.

    Weather Exception: If poor weather arises, we will text you in the morning to confirm whether lessons will proceed. You have up to 3 hours before your lesson to cancel due to weather if lessons are still scheduled. If you cancel after this grace period and we have not canceled lessons, a $50 cancellation fee will apply.

  • If you are not satisfied with your instructor or the way that your lesson went, we offer a full refund of unused lesson credit towards your next lesson. We will attempt to fix the issue and/or switch instructors if there is a problem that is unresolved.

  • The relationship between parents/students and instructors is through Swimming with Miss Londy LLC. Soliciting a Swimming with Miss Londy instructor to schedule lessons outside of our program is prohibited, may result in the instructor losing their job, and could lead to legal action for breach of contract.

    When contacting instructors, it is essential to use the designated instructor line to ensure the integrity and smooth operation of the Swimming with Miss Londy LLC program. Students, parents, and guardians are not permitted to bypass the program under any circumstances.

POLICIES

POLICIES

01 | Payment Policies

  • Payments are processed through HoneyBook weekly.

  • A credit card is required to hold your appointment and will be charged accordingly via square.

  • You will receive a secure email to input your card information.

  • Payment for each lesson must be processed before the next lesson date.

02 | Cancellation Policy

  • Cancellations must be made at least 24 hours in advance to avoid fees.

  • A $50 fee will apply for cancellations made less than 24 hours in advance.

  • If you cancel or discontinue lessons mid-session, you will still be charged for the remaining lessons in that session.

  • Weather Exceptions:

    • If poor weather arises, we will confirm lesson status via text in the morning.

03 | Group Lesson Policy

30-Minute Group Lessons

  • Up to 3 students can share a 30-minute lesson

  • Pricing:

    • 1 child: $57

    • Additional children: $20 each

    • Example for 3 students: $57 + $20 + $20 = $97 ($32.33 per child).

  • The parent who signed up is responsible for the full payment.

  • If a student misses a class:

    • The price adjusts based on attendees (e.g., 2 students = $77).

  • Booking Policy:

    • A 4-week minimum applies to all group lessons.

    • If a student discontinues lessons during the session, the contact parent is still charged for the full 4 weeks.

    • After the session, lessons can be restructured for the remaining students.

  • Supervision Requirement: One parent is required to remain near the pool steps to assist with supervising children during the lesson.

1-Hour Group Lessons

  • Up to 4 students can share a 1-hour lesson.

  • Pricing:

    • 1-2 children: $110

    • Additional children: $20 each

    • Example for 4 students: $110 + $20 + $20 = $150 ($37.50 per child).

  • If a student misses a class:

    • The price adjusts based on attendees (e.g., 3 students = $120, 2 students = $100).

  • Policies:

    • A 1-hour lesson cannot be reduced to 30 minutes mid-session.

    • A 4-week minimum applies, and the full session must be paid for if a student leaves early.

    • Lessons can be restructured after the session for the remaining students.

  • Supervision Requirement: One parent is required to remain near the pool steps to assist with supervising children during the lesson.

Lesson Format for Group Classes

  • Lessons may be divided as needed based on the group’s needs:

    • Two students in a 30-minute lesson may have 15 minutes each or work together.

    • Four students in a 1-hour session may split into two groups for 30-minute increments.